Business Challenge Scenario:
"Chargebacks." It's time Merchants fight back!
Today, merchants globally are acutely impacted by the Chargeback epidemic. Merely requiring users to "check a box" to agree with terms and conditions isn't always enough for credit card issuers or merchant service providers to reverse fraudulent chargebacks.
With SignatureLink's patented biometric electronic signature technology, the gap is closed! We enable our customers to conduct business in confidence knowing that every transaction, every contract, and every invoice has a wet-signature equivalent associated with it.
How can SignatureLink help Prevent Chargebacks?
Fighting chargebacks, as we've come to learn in research and in practice, requires two key components: Prevention and Substantiation (Proof of Purchase). With SignatureLink "Friendly Fraud Prevention" is no longer just a logical or procedural technique, but is EMOTIONALLY centered as well. That's right, the best pre-fraud software solutions the world has to offer today are still not intelligent enough to detect or stimulate human emotion; humans are still far more advanced. Because of this, the answer lies not in more sophisticated technology, but rather the solution may be as simple as providing a natural disincentive to such a known and conscious illegal act. For example, you might recall a time where you felt outside of your comfort zone because of a given bad situation, circumstance or environment, and during that period you more than likely wanted to be somewhere else. This fight or flight emotion, in the same sense, happens to people when they are aware they are doing something illegitimate. Because of this natural reaction, people can be easily deterred from these activities when confronted with the right circumstances.
So what does all this jargon mean? Well, we've come to learn that we human beings possess an underlying emotional consciousness, a conscience per se, when physically signing our name as a means of certification. When presented with a Signature Pad, users of fraudulent awareness may think twice and typically reconsider such activity in fear of the incriminating evidence that will be preserved. SignatureLink is passionate about reducing friendly fraud, and has a particular interest in helping merchants combat such activities.
With a biometric Signature Pad there's a lot more to its value than meets the eye. Unlike other electronic signature methods, such as standard text-based input fields (which merely accept ASCII based text), a certified signature is captured and stored; safe and securely at SignatureLink. Learn more
Welcome to SignatureLink. We're not just your ordinary electronic signature company.
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Features and Functions:
SignatureLink's web-based on-demand technology is centered on the real-time capturing of electronic biometric signatures. The capturing device (Signature Pad) can be embedded within a webpage or document file. Upon successful validation of a Signature Pad transaction, the signer's signature is captured, encrypted and embedded within a secure Portable Document Format (.PDF) document.
SignatureLink's TransExamTM Charge Back Management System is equipped with search and reporting tools to enable clients to run reports, analyze data and retrieve the chargeback information package with the click of a button, 24/7.