Business Challenge Scenario:

"Chargebacks." It's time Merchants fight back!

Today, merchants globally are acutely impacted by the Chargeback epidemic. Merely requiring users to "check a box" to agree with terms and conditions isn't always enough for credit card issuers or merchant service providers to reverse fraudulent chargebacks.

With SignatureLink's patent pending biometric signature technology, the gap is closed! We enable our customers to conduct business in confidence knowing that every transaction, every contract, and every invoice has a wet-signature equivalent associated with it.

How can SignatureLink help Prevent Chargebacks?

Fighting chargebacks, as we've come to learn in research and in practice, requires two key components: Prevention and Substantiation (Proof of Purchase). With SignatureLink "Friendly Fraud Prevention" is no longer just a logical or procedural technique, but is EMOTIONALLY centered as well. That's right, the best pre-fraud software solutions the world has to offer today are still not intelligent enough to detect or stimulate human emotion; humans are still far more advanced. Because of this, the answer lies not in more sophisticated technology, but rather the solution may be as simple as providing a natural disincentive to such a known and conscious illegal act. For example, you might recall a time where you felt outside of your comfort zone because of a given bad situation, circumstance or environment, and during that period you more than likely wanted to be somewhere else. This fight or flight emotion, in the same sense, happens to people when they are aware they are doing something illegitimate. Because of this natural reaction, people can be easily deterred from these activities when confronted with the right ingredients.

So what does all this jargon mean? Well, we've come to learn that we human beings possess an underlying emotional consciousness, a conscience per se, when physically signing our name as a means of certification. When presented with a Signature Pad, users of fraudulent awareness may think twice and typically reconsider such activity in fear of the incriminating evidence that will be preserved. SignatureLink is passionate about reducing friendly fraud, and has a particular interest in helping merchants combat such activities.

With a biometric Signature Pad there's a lot more to its value than meets the eye. Unlike other electronic signature methods, such as standard text-based input fields (which merely accept ASCII based text), a certified signature is captured and stored forever, safe and securely at SignatureLink. Learn more

Welcome to SignatureLink. We're not just your ordinary electronic signature company.
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How does a Chargeback Reversal procedure work?

1. A cardholder disputes the transaction and contacts their issuing bank with information supporting their dispute.
2. The cardholder's issuing bank charges the transaction back to the merchant bank electronically through the appropriate card association.
3. The card association reviews the eligibility of the transaction for chargeback, and electronically forwards it to the merchant bank.
4. The merchant bank receives the chargeback and resolves the issue, or forwards the chargeback to the merchant to provide adequate proof of sale.
5. The merchant uses the signature server Web interface to access the terms & conditions agreement associated with the transaction.
6. The signature server returns the terms & conditions agreement with the embedded electronic signature and barcode associated with the transaction.
7. The merchant represents the chargeback to their merchant bank with the Chargeback Package(s). The chargeback package typically consists of:
8. The merchant bank forwards the Chargeback Package to the appropriate card association.
9. The card association forwards it to the issuing bank.
10. The cardholder's issuing bank re-posts to the cardholder's account.

NOTE: Cardholders initiate American Express transaction disputes directly through American Express, rather than an issuing bank. These chargebacks will not include an issuing bank in the chargeback process flow.

Features and Functions:

SignatureLink's web-based on-demand technology is centered on the real-time capturing of electronic biometric signatures. The capturing device (Signature Pad) can be embedded within a webpage or document file. Upon successful validation of a Signature Pad transaction, the signer's signature is captured as an encrypted image and embedded within a secure Adobe Acrobat (.PDF) document. A barcode may optionally be attached to the signature image for even deeper security assurance.

SignatureLink's easy-to-use Client Administration Center is equipped with reporting tools to enable clients the ability to run reports against dimensions such as Signature Pad usage and data analysis. In addition, clients can query and view stored agreements 24/7.